Branch Operations Officer – Softlogic Finance Matale Job Overview Softlogic Finance PLC is seeking experienced and customer-focused professionals for the position of Branch Operations Officer for its Kotahena and Matale Branches. The selected candidate will be responsible for managing branch operational activities, maintaining high customer service standards, ensuring compliance with regulatory requirements, and supporting branch administration. This is an excellent opportunity for individuals with operational and administrative experience in the banking or finance sector to build a rewarding career with a leading finance company in Sri Lanka. Job Title Branch Operations Officer Company Softlogic Finance PLC Job Location Kotahena / Matale, Sri Lanka Job Type Full Time About Softlogic Finance PLC Softlogic Finance PLC is a leading financial services provider in Sri Lanka with over 25 years of industry excellence. The company is committed to delivering innovative financial solutions while maintaining strong operational standards and customer-focused service across its branch network. Job Description The Branch Operations Officer will oversee branch operational functions while ensuring smooth administrative processes and customer service excellence. The role involves supporting daily branch activities, maintaining operational compliance, improving productivity standards, and ensuring adherence to Central Bank regulations and internal operational procedures. The ideal candidate should possess strong communication skills, operational management capabilities, and the ability to work efficiently within a finance sector environment. Key Responsibilities Assist customers visiting the branch while maintaining high customer service standards Manage daily operational activities within the branch Support branch administration in the absence of the Branch Manager Improve operational efficiency and productivity standards Ensure branch compliance with organizational policies and CBSL regulatory guidelines Maintain operational records and documentation accurately Coordinate with internal departments to ensure smooth branch operations Support branch audits and operational reviews Handle customer inquiries and operational issues professionally Required Qualifications and Skills Minimum 3–5 years of experience in a similar operational role Diploma or Degree in Business Administration will be an added advantage Knowledge of CBSL guidelines and regulatory procedures Strong verbal and written communication skills Tech-savvy with good computer literacy Excellent problem-solving and decision-making abilities Strong interpersonal and customer service skills Ability to work independently and as part of a team Strong attention to operational accuracy and compliance Preferred Qualifications Previous experience in banking, finance, or branch operations environments will be an added advantage Exposure to branch administration and operational audits is preferred Salary and Benefits Softlogic Finance PLC offers an attractive remuneration package along with career growth opportunities and additional employee benefits based on qualifications and experience. How to Apply Interested candidates are encouraged to forward their updated resume with the names of two non-related referees while indicating the applied position in the subject line. Email: careers@softlogicfinance.lk Only shortlisted candidates will be contacted. Organization Address Softlogic Finance PLCJFI Tower 3 Zone B & C, 06th FloorNo. 75, Piyadasa Sirisena MawathaColombo 10, Sri Lanka
